Introduction to MIS

Formulas and rules

• IS components: hardware, software, data, procedures, people
• System types: TPS → MIS → DSS → ESS by management level
• Porter's five forces: rivals, new entrants, substitutes, supplier power, buyer power

Terms to know

B2B من شركة لشركة

A model where a business sells to another business.

B2C من شركة لمستهلك

A model where a business sells directly to consumers.

Business Process عملية أعمال

A series of steps producing a business outcome, such as fulfilling an order.

Chart of Accounts دليل الحسابات

The numbered list of a company's financial accounts.

Conversion Rate معدل التحويل

The share of visitors who actually buy.

CRM إدارة علاقات العملاء

A system for managing customers, sales and communication.

Data Migration نقل البيانات

Moving cleaned data from legacy systems into the new one.

Digital Transformation التحول الرقمي

Changing how a company works, or its business model, through technology.

E-commerce التجارة الإلكترونية

Buying and selling online.

ERP تخطيط موارد المؤسسة

An integrated system running core business processes on one database.

Fit-Gap Analysis تحليل الفجوات

Comparing company requirements with what the standard system offers.

Go-live الإطلاق

The day the company starts working on the new system.

Master Data البيانات الرئيسية

Fairly stable data used by transactions: customers, products, vendors.

MIS نظم المعلومات الإدارية

A field combining business and technology to support decisions and operations.

Module موديول (وحدة)

Part of an ERP serving a department, such as accounting or inventory.

Order to Cash من الطلب إلى التحصيل

The sales cycle from quotation to receiving payment.

Payment Gateway بوابة الدفع

A service connecting a store to banks and card networks to process payments.

Procure to Pay من الطلب إلى السداد

The buying cycle from requisition to paying the vendor.

Project Management إدارة المشاريع

Planning, executing and controlling a project to meet goals on time and budget.

ROI العائد على الاستثمار

Profit relative to the cost of an investment.

Supply Chain سلسلة الإمداد

Every step from suppliers to the product reaching the customer.

TCO التكلفة الإجمالية للملكية

All costs of a system over years: licences, implementation, training, support.

Three-way Match المطابقة الثلاثية

Comparing the PO, goods receipt and vendor bill before paying.