- B2B من شركة لشركة
- A model where a business sells to another business.
- B2C من شركة لمستهلك
- A model where a business sells directly to consumers.
- Business Process عملية أعمال
- A series of steps producing a business outcome, such as fulfilling an order.
- COBIT إطار COBIT
- ISACA's framework for governing and managing enterprise IT.
- Compliance الالتزام
- Adhering to applicable laws and standards.
- Conversion Rate معدل التحويل
- The share of visitors who actually buy.
- CRM إدارة علاقات العملاء
- A system for managing customers, sales and communication.
- Digital Transformation التحول الرقمي
- Changing how a company works, or its business model, through technology.
- E-commerce التجارة الإلكترونية
- Buying and selling online.
- Internal Control رقابة داخلية
- A procedure that prevents or detects errors and fraud.
- IT Audit تدقيق تقنية المعلومات
- An independent check that systems are reliable and controls effective.
- IT Governance حوكمة تقنية المعلومات
- How IT is directed and monitored to serve business goals.
- ITGC الضوابط العامة لتقنية المعلومات
- Controls over access, change, operations and development.
- ITIL إطار ITIL
- The best-known IT service management framework.
- MIS نظم المعلومات الإدارية
- A field combining business and technology to support decisions and operations.
- Payment Gateway بوابة الدفع
- A service connecting a store to banks and card networks to process payments.
- Project Management إدارة المشاريع
- Planning, executing and controlling a project to meet goals on time and budget.
- Risk Register سجل المخاطر
- A list of risks with ratings, owners and treatments.
- ROI العائد على الاستثمار
- Profit relative to the cost of an investment.
- Segregation of Duties الفصل بين المهام
- Splitting sensitive tasks across people to prevent fraud.
- SLA اتفاقية مستوى الخدمة
- An agreement with clear targets for service quality, such as uptime and resolution time.
- Supply Chain سلسلة الإمداد
- Every step from suppliers to the product reaching the customer.