Governance & e-commerce
9 lessons on where technology meets management: IT governance and COBIT, service management and ITIL, risk and controls, regulation and data protection, audit, then e-commerce, its metrics and digital transformation.
Lessons
IT governance and COBIT
Governance versus management, aligning IT with business goals, and the COBIT domains.
IT service management and ITIL
Incidents, problems and changes, service level agreements and the service desk.
Risk management and internal controls
The risk register, the likelihood-impact matrix, risk responses and segregation of duties.
Compliance, regulation and data protection
ISO 27001, personal data protection law, and essential cybersecurity controls.
IT audit
Audit stages, IT general controls, evidence and sampling.
E-commerce models and platforms
B2C, B2B, C2C and marketplaces, and how to choose a store platform.
Running a store: payments, delivery and metrics
Payment gateways, fulfilment, the conversion funnel and the key e-commerce metrics.
Digital transformation
Digitisation versus transformation, e-government, and why initiatives fail.
Careers in governance and e-commerce
GRC analyst, IT auditor, ITSM analyst and e-commerce manager, with their certifications.