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Cisco Networking Academy
Cisco Networking Academy · NetworkingCisco's official courses; many beginner self-paced ones are free, such as networking basics.
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IT Support Specialist
IT support & service management path · Infrastructure & CloudThe first line of help for staff: devices, accounts, email, printers and the network. It teaches you all of IT fast and opens doors to networks, systems and security.
Open to new graduatesأخصائي دعم فني
What the job involves
- Takes tickets and resolves them remotely or on site
- Creates accounts and resets passwords
- Sets up new starters' devices
- Documents fixes in the knowledge base
- Escalates bigger problems to specialist teams
Your path from this job
- Service Desk / IT SupportYou start as · 0–2 years
Resolves users' daily tickets.
- Level 2 Support / Desktop Engineer2–4 years
Solves harder issues and manages devices and policies centrally.
- Systems Administrator / Support Lead4–7 years
Moves into systems administration or leads the support team.
- IT Service Manager7+ years
Manages the organisation's IT services and service levels.
Years are approximate and vary by employer. What matters is that each stage builds on the last.
Where you'd work
Nearly every organisation: universities, hospitals, companies, government and IT service firms.
Skills you need
Windows and Microsoft 365Networking basicsCustomer serviceTroubleshootingITIL
Tools of the trade
ServiceNow / Jira Service ManagementActive Directory / Entra IDMicrosoft IntuneRemote desktop toolsMicrosoft 365 admin
Learn it on MyMisPal
Certification ladder
Tap any certification for details. You don't need them all: pick one per level based on where you work.
EntryStart here
IntermediateAfter about 2 years
AdvancedFor seniors
Get ready for this role
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