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Application Support Analyst

Application support path · Enterprise Apps (ERP & CRM)

Keeps company applications (such as ERP and internal portals) running day to day: takes tickets, digs into data or settings, then fixes or escalates. One of the most common first jobs for MIS graduates.

Open to new graduatesمحلل دعم تطبيقات

What the job involves

  • Takes user tickets and prioritises them
  • Investigates with SQL and system logs
  • Fixes settings and data or escalates to developers
  • Tests updates before release
  • Documents fixes in the knowledge base

Your path from this job

  1. Application Support AnalystYou start as · 0–2 years

    Resolves daily tickets and learns the systems inside out.

  2. Senior Application Support2–5 years

    Solves complex issues, improves configuration and leads releases.

  3. Application Operations Lead5–8 years

    Runs the support team and service levels.

  4. Enterprise Applications Manager8+ years

    Owns the company's portfolio of applications.

Years are approximate and vary by employer. What matters is that each stage builds on the last.

Where you'd work

Any organisation with in-house systems: banks, hospitals, government bodies and tech firms.

Skills you need

SQLBusiness process understandingCalm troubleshootingITIL and ticket handlingTalking to users

Tools of the trade

ServiceNow / Jira Service ManagementSQL clientERPExcelPostman

Learn it on MyMisPal

SQL & Databases · Live nowERP Systems · Live nowGovernance & e-commerce · Live now

Certification ladder

Tap any certification for details. You don't need them all: pick one per level based on where you work.

EntryStart here
IntermediateAfter about 2 years
AdvancedFor seniors

Get ready for this role

My plan Interview question bank Portfolio project ideas CV builder

Suggested courses for this role

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Odoo's free official courses for each app, preparing you for the Odoo certification.

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One of YouTube's best-known SQL videos: from database design to joins.

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From UC Davis, focused on using SQL for analysis.

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The Complete SQL Bootcamp

Udemy · Jose Portilla · SQL & databases

One of the best-selling SQL courses, on PostgreSQL. Wait for a Udemy sale; prices drop often.

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